1. Be sure to type "D" before your library-card number, if not already printed on your card (Typed with NO spaces, e.g., D0123456789).
2. Be sure to enter your last name only, not your first and last names.
3. Be sure to enter your last 4 digits of your phone number.
   
   Clear your cache or temporary Internet files and try again.Use the Help function of your browser for instructions specific to your set-up. Tip: Internet Explorer calls them Temporary Internet Files. Netscape uses the term "cache."

Firewall Software
If you have personal firewall software, temporarily disable it and try accessing the library database again. If you can procced WITHOUT being asked for a second password, you need to change the settings in the firewall software. (See your firewall documentation for instructions)

• This may include disabling the Browser privacy settings within your firewall also (See your firewall documentation for instructions to disable).
• If you have personal firewall software or are behind a firewall, your settings MUST allow for cookies.
• Also ensure that referring URLs are allowed. Referring URLs allow the database vendor to recognize you as an Broward County Public Library user.

Browser Setting

Many of our Databases are inaccessible when browser security settings are at their highest.
To access security settings for Internet Explorer 6.x:

1. Click on Tools
2. Click on Internet Options on the pull down menu.
3. Click on the Security tab.
4. Click on the Custom Level button and change the setting to MEDIUM.

Cookies MUST be enabled. If you are using Internet Explorer 6.x:

1. Select tools option
2. Select 'Internet Options'
3. Click on Privacy tab
4. Click on Advanced Button
5. Select Override automatic cookie handling button
6. Select the "Always allow session cookies" option
   

• Library Card - apply online
• Browser type must be Internet Explorer version 5 and above or Netscape version 6.2 and above.

Help! I've tried everything and I still can't connect!
Send an email to answers@browardlibrary.org
Please tell us:
• what database you are trying to access
• your library-card number, last name and last 4 digits of phone number
• what browser you are using
• and exactly what the error message says
• which PC or Mac operating system you are using

Also, please be aware many factors may temporarily affect your ability to access. Tell us if these apply:
• Have you recently changed your Internet service provider?
• Is your service provider is using a cache engine (also called an accelerator)
• Have you added a personal firewall on your PC? (Norton/Symantec, McAfee, Zone Alarm)
• Have you added Internet filtering software to your system? (CyberPatrol, NetNanny, AOL Internet Safeguards)
• Have you recently upgraded your PC in any other way? (Windows Update, etc.)

eBooks and eAudiobooks (NetLibrary)
You must create a free NetLibrary account while you are physically at any one the Broward County Libraries. It is separate from your Broward County library card account.

Recommended Browsers
The netLibrary site is best viewed with one of the recommended browsers from the following list.

• Microsoft Internet Explorer 5.5 and above
• Netscape Navigator 6.2 and above
• Mozilla 1.1
• Firebird .06 and above
• Opera 7.x
• Camino 0.7 and above

Viewing Requirements
This site and online reader require version 5.5 and above of Microsoft® Internet Explorer or version 6.2 and above of Netscape Navigator.
In order to view some eBook titles you may need either the Adobe Reader 9.0 plug-in or the DjVu plug-in (download both for free). If a plug-in is required to view a title, the Viewing Requirements section will show which plug-in is required and will provide a link to download the appropriate plug-in. For Adobe Reader visit the Adobe Reader support page.

Cookies
In order to utilize the netLibrary Web site effectively, we require that your browser supports cookies and all cookies options are enabled.
Once you have successfully enabled cookies, please reset your browser connection to our server. To do this, close down your browser application completely before reopening it. This provides a fresh start on the site and eliminates the risk of unnecessary error messages due to any previous cookie issues.
**Please Note** Each page will say "1 of 1." This does not mean there is only one page in the ebook. The only way to advance to the next page is by clicking the next button in the upper right hand corner. Using the table of contents on the left will not advance the pages.

Gale Databases:

Biography Resource Center
Business and Company Resource Center
Computer Database
General Reference Center GOLD
Expanded Academic ASAP
Health and Wellness Resource Center
InfoTrac Onefile
Junior Edition
Kids InfoBits
LegalTrac
Literature Resource Center
Opposing Viewpoints Resource Center
Student Edition
What Do I Read Next?

If you are having problems access Gale databases, try adding these domain names in the exception list on your personal firewall.
Also list them as Trusted Sites in your browser (In Internet Explorer v6* click to remove the check in the Require server verification box.)

*.ggimg.com
*.galegroup.com
*.galenet.gale.com
*.galenet.galegroup.com
*.infotrac.galegroup.com
*.infotrac-custom.com
*.callisto.ggsrv.com

Grolier

America the Beautiful
Encyclopedia Americana
Nueva Enciclopedia Cumbre en línea

These are recommendations, not the minimum requirements. Anything lower would provide a poor user experience using Grolier Online features.

For PC: We recommend Pentium II processor with 128 MB of RAM with Windows 2000 or Windows XP operating system. We recommend using the following browsers: IE 6.0 and higher, Netscape 7.0 and higher, and Firefox 1.0 and higher. We also recommend using 15-inch monitor with the resolution set at 1024 x 768 for best viewing (will operate fine at 800 x 600) with high 16-bit colors, or higher selected.

For Mac: We recommend running under system 9.x or better on a PowerMac or higher. Best displayed on a monitor of 15-inch with resolution set at 1024 x 768 for best viewing (will operate fine at 800 x 600) with "thousands of colors" selected. We recommend using the following browsers: Safari 1.0 and higher, Netscape 7.0 and higher, and Firefox 1.0 and higher.